This Privacy Policy explains what personal information fb77 collects when you use our platform, how that information is used and stored, and what rights you have as a player based in the Philippines. We are committed to handling your data responsibly and in line with applicable data protection laws. If you have questions after reading this page, the FAQ page covers common privacy-related topics in plain language.
Your Data, Protected
Clear, honest, and written in Philippine English for Filipino players.
A clear breakdown of the data fb77 gathers, the purpose behind each type, and how it helps us serve Filipino players better.
When you create an account on fb77, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player profile. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. We may also ask for a government-issued ID during the verification process to comply with our licensing obligations. Keeping this information accurate ensures your account remains in good standing and withdrawals are processed without delay.
Every deposit and withdrawal you make on the platform is recorded, including the amount in Philippine pesos, the payment method used, the date and time, and the transaction status. These records are maintained to process your payments accurately, resolve any disputes that may arise, and meet our financial compliance requirements. We do not store full card numbers or full bank account details on our servers — payment processing is handled by our certified payment partners. Transaction history is accessible to you at any time through your account dashboard after logging in at /login. Retaining these records also allows us to detect and prevent fraudulent activity on your account.
When you access fb77 through a browser or the mobile app, we automatically collect technical information such as your device type, operating system, browser version, IP address, and session duration. This data helps us optimise the platform for the devices most commonly used by Filipino players, diagnose technical issues quickly, and improve overall performance. IP addresses are used to detect unusual login patterns that may indicate unauthorised access to your account. We do not use device data to build advertising profiles or sell it to third-party marketers. Usage patterns — such as which games you play most — may be used internally to personalise your experience on the platform.
If you contact our support team via live chat or email, we retain a record of that conversation to ensure continuity of service and to follow up on unresolved issues. Support records may include your account details, the nature of your query, and any documents you share during the interaction. These records are accessible only to authorised support staff and are not shared externally. We may review support interactions periodically to improve the quality of our customer service for all Filipino players. Conversations are stored for a limited period in line with our data retention policy and are deleted once they are no longer needed for operational or compliance purposes.
fb77 uses cookies and similar technologies to keep you logged in during your session, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most popular so we can prioritise improvements. We do not use third-party advertising cookies that track you across other websites. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in and use the platform normally.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from the Philippines, as our services are intended for Filipino players. We do not collect precise GPS coordinates or real-time location tracking through the mobile app unless you explicitly grant that permission. Location data is used solely for compliance and fraud prevention purposes and is not shared with advertisers. If our platform detects access from a restricted jurisdiction, your session may be limited until the matter is reviewed. You can contact support if you believe your location has been incorrectly identified.
Under Philippine data protection law, you have clear rights over your personal information. Here is what you can request and how to exercise those rights.
You may request a copy of the personal data fb77 holds about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Access requests can be submitted through our support team.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings after logging in, or contact support for changes that require verification.
You may request that we delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records. Requests for erasure will be reviewed on a case-by-case basis and we will inform you of the outcome.
You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive platform communications, you can opt out through your account notification settings or by contacting our support team directly.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that it can be transferred to another service. Contact our support team to discuss a portability request and we will advise on what data is available in portable form.
To exercise any of your data rights, reach out to the fb77 support team through the platform's live chat or by emailing us at the address listed in the footer of this page. Please include your registered account details so we can verify your identity before processing the request. We aim to respond to all data rights requests within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period and will notify you accordingly. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have not been respected.
Read the FAQWe take data security seriously. Here is a straightforward look at who may access your information and the safeguards we have in place.
fb77 works with a limited number of trusted third-party service providers to operate the platform — including payment processors, identity verification services, and cloud infrastructure providers. These partners are granted access only to the data they need to perform their specific function and are contractually required to handle that data in accordance with applicable privacy laws. We do not sell your personal information to any third party for advertising or marketing purposes, and we do not share your data with other gaming operators. All service providers are vetted before engagement and are subject to regular review to ensure ongoing compliance with our data protection standards.
In certain circumstances, fb77 may be required by law or by a regulatory authority to disclose personal information about a player. This includes situations involving fraud investigations, anti-money laundering compliance, court orders, or requests from the relevant Philippine gaming regulator. We will only disclose the minimum amount of information necessary to satisfy the legal requirement and will notify affected players where we are legally permitted to do so. We do not voluntarily share player data with law enforcement beyond what is legally required. Our legal team reviews all disclosure requests before any information is released.
We use industry-standard encryption to protect data transmitted between your device and our servers, and all stored personal data is protected by access controls that limit who within our organisation can view it. Our systems are monitored continuously for unusual activity, and we conduct regular security assessments to identify and address potential vulnerabilities. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with our legal obligations. We encourage players to use strong, unique passwords and to enable any available two-factor authentication to further protect their accounts.
We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Transaction records are typically retained for a minimum of five years in line with financial compliance requirements applicable in the Philippines. If you close your account, we will delete or anonymise your personal data once the mandatory retention period has expired. Data that is no longer needed for any operational or legal purpose is securely deleted from our systems. You may contact support to ask about the specific retention period applicable to your account data.
If you have questions about how fb77 handles your personal data, the FAQ page has plain-language answers written for Filipino players. Ready to get started with a platform that takes your privacy seriously?